Shipping

We ship worldwide and offer gift wrapping free at request. Please take note:

— We ship through Canada Post unless otherwise stated.

— Shipping rates for jewelry and small items are depend on weight and dimensions of the products and will be calculated at checkout.

— Shipping rates for large items will be quoted individually.

— Tracking is not available for Small Packet USA and Small packet international items.

— Orders will be shipped out between 1-3 business days. Orders may take longer to dispatch and ship during holiday seasons or due to circumstances beyond our control. Allow extra time for shipments to P.O. Boxes and rural addresses.

— Store pick up is available for local customers. We require photo ID when picking up.

— SilverTalks is not responsible for any possible additional charges such as taxes or duties, as well as any lost or stolen packages.

— Please refer to Return Policy for shipping charges when returning or exchanging goods.

Your satisfaction is our top priority.

Return

If for any reason you are not satisfied with your purchase, you may return or exchange the unworn item(s) with the original receipt within 30 days of the delivery of your order or the in-store purchase of your item(s).

Please contact us if you would like to make a return or exchange at: mail@silvertalks.com

For the return of an online order, please take note:

— The return package must be sent prepaid. We do not accept C.O.D. packages.

— For international returns, please mark "Return / Exchange to Sender" on the packing label to avoid double duty charges.

— Please include the original packing slip or invoice with the return.

— Your refund will be credited to the original account used to place the order. Allow up to 2 billing cycles for your credit to appear on your statement.

— Unfortunately, we are not able to process refunds if it was a final or clearance sale, custom order, engraved item, or damaged item due to use. If the item was received defective, please contact us as soon as possible at mail@silvertalks.com.

Please pack and seal your return securely using a reliable courier and send back to:

Silver Gallery
312 Water St
V6B 1B6
Vancouver, BC.
Canada

We are not responsible for the return shipping cost, and if the item is damaged in return transit the buyer is responsible for the loss in value.