FAQ

Sterling Silver is composed of 92.5% pure silver and 7.5% other metals and alloys, such as copper.

Sterling Silver is stamped as ‘925’.

As with pure gold (24 karat), pure silver is too soft to make intricate and durable jewelry.

Adding copper to pure silver makes it harder and better for making jewelry.

Sterling silver is the highest purity(92.5%) of silver that still has the adequate hardness and metallic quality for fine jewelry.

Silver jewelry tarnishes over time due to oxidization.

Acids in the human body, humidity, and exposure to strong direct light can accelerate the oxidization process.

Tarnishing can be prevented through proper care; easily clean your silver jewelry by polishing it with a polishing cloth or dipping it in a liquid silver cleaner.

Please see our Jewelry Care section for more details.

Rhodium is a precious metal, a member of the platinum family.

Rhodium electroplating is used on jewelry, especially silver or white gold, to provide a surface that will resist scratches and tarnishing, as well as provide a white, reflective finish.

Silver can look beautiful with a dark finish, such as Native design pieces with deep carvings.

You can use tellurium dioxide and 1% hydrochloric acid, or a dip in polysulphide solution to create a deeper and more sophisticated look.

We also offer this service in store for small fee, depending on the piece. Please be aware that the blackening effect can be permanent.

At Silver Gallery, Native / Indigenous artwork refers to all art pieces made by B.C. First Nations artists.

Generally, in North America, Native works include American Native art – a Southwestern style associated with silver jewelry, painting, and pottery, while Canadian West Coast art refers more to hand-carved wood pieces, gold and silver jewelry, and print work.

Our SilverTalks website mainly features Canadian Native artwork, as well as some American Native artwork in silver, gold, copper, and other precious materials.

About Us

Custom Order pieces are made specially for you, according to your specific taste and design request.

These orders include Canadian First Nations artist works and designer gemstone pieces. Customers can order their favourite symbols, styles, materials, and sizes.

Simply fill in the Custom Design Inquiry form and we will reply to you within 48 hours. Most custom jewelry takes 3 to 8 weeks to complete. Some pieces may require up to 12 weeks depending on the complexity of the pieces and the availability of the artist.

Additional pricing for custom orders will be determined according to the piece.

We ship worldwide and offer gift wrapping free at request.

Please take note:
-- We ship through Canada Post unless otherwise stated.
-- Shipping rates for jewelry and small items have flat rates, regardless of the order total, the insurance coverage, or the package weight. Shipping rates for large items will be quoted individually.
-- Orders will be shipped out between 1-3 business days. Orders may take longer to dispatch and ship during holiday seasons or due to circumstances beyond our control. Allow extra time for shipments to P.O. Boxes and rural addresses.
-- Store pick up is available for local customers. We require photo ID when picking up.
-- SilverTalks is not responsible for any possible additional charges such as taxes or duties, as well as any lost or stolen packages.
-- Please refer to Return Policy for shipping charges when returning or exchanging goods.

Your satisfaction is our top priority. If for any reason you are not satisfied with your purchase, you may return or exchange the unworn item(s) with the original receipt within 30 days of the delivery of your order or the in-store purchase of your item(s).

Please contact us if you would like to make a return or exchange at: mail@silvertalks.com

For the return of an online order, please take note:
-- The return package must be sent prepaid. We do not accept C.O.D. packages.
-- For international returns, please mark "Return / Exchange to Sender" on the packing label to avoid double duty charges.
-- Please include the original packing slip or invoice with the return.
-- Your refund will be credited to the original account used to place the order. Allow up to 2 billing cycles for your credit to appear on your statement.
-- Unfortunately, we are not able to process refunds if it was a final or clearance sale, custom order, engraved item, or damaged item due to use. If the item was received defective, please contact us as soon as possible at mail@silvertalks.com.

Please pack and seal your return securely using a reliable courier and send back to:

Silver Gallery
312 Water St
V6B 1B6
Vancouver, BC.
Canada

We are not responsible for the return shipping cost, and if the item is damaged in return transit the buyer is responsible for the loss in value.

Our jeweller has over 25 years of experience working with silver, gold, and other precious metals for jewelry repair and custom-made jewelry.

Repair services include ring sizing, soldering, stone setting, and buffing. Please bring your pieces in to our store for a more accurate assessment and estimation.

We also offer hand engraving on our merchandise, such as a short message or initial on the back or inside of the jewelry. The engraving fee is $15 for 15 letter maximum.

We offer complimentary gift wrapping in all seasons, as well as lots of smiles and care for our customers!